Current National Service Delivery Approach

  • Business As Usual service delivery continuing

    Yes

  • In-person service delivery continuing

    Yes

  • Service delivery particulars

    Masks for indoor fitness facilities (except while exercising), Masks for shared indoor public places.

  • Life insurance customer particulars

    BT Financial – Telehealth delivery only

  • Key government resources

    https://www.covid-19.sa.gov.au/

  • Service delivery approach review date

    Reviewed in accordance with local government announcements and/or every four (4) weeks.

  • Business As Usual service delivery continuing

    Yes – South East Queensland
    Yes – Far North Coast NSW

  • In-person service delivery continuing

    Yes

  • Service delivery particulars

    South East Queensland continuing usual service delivery.

    Far North Coast usual service delivery, face masks work.

    Providing services at local community parks and ovals, gyms as well as the clients home.

    Masks for indoor fitness facilities (except while exercising).

    Masks for shared indoor public places.

    Telehealth is still offered for those who may not want in person.

    Clients who are not fully vaccinated cannot attend a gym facility.

  • Life insurance customer particulars

    BT Financial – Telehealth delivery only

  • Key government resources

    https://www.covid19.qld.gov.au/

    https://www.nsw.gov.au/covid-19/rules/limited-restrictions

  • Service delivery approach review date

    Reviewed in accordance with local government announcements and/or every four (4) weeks.

  • Business As Usual service delivery continuing

    Yes

  • In-person service delivery continuing

    Yes

  • Service delivery particulars

    Nil Restrictions

  • Life insurance customer particulars

    Nil Restrictions

  • Key government resources

    https://www.wa.gov.au/government/covid-19-coronavirus

  • Service delivery approach review date

    Reviewed in accordance with local government announcements and/or every four (4) weeks.

  • Business As Usual service delivery continuing

    Yes

  • In-person service delivery continuing

    Yes

  • Service delivery particulars

    Nil Restrictions

  • Life insurance customer particulars

    BT Financial – Telehealth delivery only

  • Key government resources

    https://www.covid19.act.gov.au/

  • Service delivery approach review date

    Reviewed in accordance with local government announcements and/or every four (4) weeks.

  • Business As Usual service delivery continuing

    Yes

  • In-person service delivery continuing

    Yes

  • Service delivery particulars

    Nil Restrictions

  • Life insurance customer particulars

    Nil Restrictions

  • Key government resources

    https://coronavirus.nt.gov.au/

  • Service delivery approach review date

    Reviewed in accordance with local government announcements and/or every four (4) weeks.

  • Business As Usual service delivery continuing

    Yes

  • In-person service delivery continuing

    Yes

  • Service delivery particulars

    Nil Restrictions

  • Life insurance customer particulars

    Nil Restrictions

  • Key government resources

    https://www.coronavirus.tas.gov.au/

  • Service delivery approach review date

    Reviewed in accordance with local government announcements and/or every four (4) weeks.

  • Business As Usual service delivery continuing

    Yes

  • In-person service delivery continuing

    Yes

  • Service delivery particulars

    In-person services delivered to those within Melbourne and major regional towns

    Gyms, where appropriate following guidelines of VIC government. Unvaccinated people are not allowed in gyms.

    Telehealth is still offered for those who may not want in person

  • Life insurance customer particulars

    BT Financial – Telehealth delivery only

  • Key government resources

    https://www.coronavirus.vic.gov.au/

  • Service delivery approach review date

    Reviewed in accordance with local government announcements and/or every four (4) weeks.

  • Business As Usual service delivery continuing

    No

  • In-person service delivery continuing

    Yes

  • Service delivery particulars

Gyms, where appropriate following guidelines of NSW government. Unvaccinated people are not allowed in gyms.

Providing services at local community parks and ovals,  gyms as well as the clients home

Telehealth is still offered for those who may not want in person

  • Life insurance customer particulars

    BT Financial – Telehealth delivery only

  • Key government resources

    https://www.nsw.gov.au/covid-19

  • Service delivery approach review date

    Reviewed in accordance with local government announcements and/or every four (4) weeks.

  • Business As Usual service delivery continuing

    Yes

  • In-person service delivery continuing

    Yes

  • Service delivery particulars

    Nil Restrictions

  • Life insurance customer particulars

    BT Financial – Telehealth delivery only

  • Key government resources

    https://www.covid19.qld.gov.au/

  • Service delivery approach review date

    Reviewed in accordance with local government announcements and/or every four (4) weeks.

  • Business As Usual service delivery continuing

    Yes

  • In-person service delivery continuing

    Yes

  • Service delivery particulars

    Nil Restrictions

  • Life insurance customer particulars

    Nil Restrictions

  • Key government resources

    https://www.wa.gov.au/government/covid-19-coronavirus

  • Service delivery approach review date

    Reviewed in accordance with local government announcements and/or every four (4) weeks.

  • Business As Usual service delivery continuing

    Yes

  • In-person service delivery continuing

    Yes

  • Service delivery particulars

    Nil restrictions other than using PPE, signing in to locations and maintaining social distancing

  • Life insurance customer particulars

    BT Financial – Telehealth delivery only

  • Key government resources

    https://www.nsw.gov.au/covid-19

  • Service delivery approach review date

    Reviewed in accordance with local government announcements and/or every four (4) weeks.


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